Frequently Asked Questions
How do I book with Duets?
If you are a new customer, please email us at info@duetspets.com (or submit a contact form) detailing what pet you have, what your postal code is and what dates you're looking to book. We'll then get back to you shortly with a link to activate your account.
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If you are a current customer, please log in to your Time to Pet Account here.
How much do your services cost?
Dog walking from just $18.10 per walk and pet sitting from just $29 per visit. For more info click here
What is your Service Area?
We have expanded! See below for where we pet sit.
How do you access my apartment?
If you live in a condominium with 24 hour concierge, keys may be left with concierge for us to pick up (you will normally have to sign a form authorizing us to pick up your keys as per your building’s policies).
If you do not live in a condo, or do not have concierge, then please use a lockbox, letting us know the location of the lockbox and also the code
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NEW! Drop off, or mail us, a spare key to our business address:
Duets Pets
720 King Street West, #320
Toronto
M5V 3S5
Can I get updates about my pet while I'm away?
Yes! We'll send you a report card via email with photos, at no extra charge.
What is your Cancellation Policy?
Cancellations 7 days prior to service commencement will receive a 50% refund.
There are no refunds for cancellations less than 7 days prior to service commencement.
We will do our best to accommodate any amendments you would like to make to your booking at no additional charge, but amendments are dependent on scheduling and availability.
The Legal Stuff
Once you create an account with us, you'll be invited to read our Terms of Service, which you will need to agree to in order to continue booking with us.
Are you Insured?
Yes, we are insured with Profur, the leading insurance for pet care professionals.